Privacy Notice

Joey Gonsalves is the owner of this website www.painfreewithnlp.com (“Pain Free with NLP”, “we”, “us”, or “our”), we have established this Privacy Policy to let you know the kinds of information we may gather on our website (“Site”), how and why we gather the information, what we use the information for, when we might disclose the information, and what rights you have in relation to your Personal Information.

By using the Site, you acknowledge the practices described in this Privacy Policy.  If you do not agree to the terms of this Privacy Policy, please do not use the Site. We reserve the right to modify or amend the terms of our Privacy Policy from time to time.  We will post any Privacy Policy changes on this page, and if the changes are material, we will provide a more prominent notice.

1.WHAT INFORMATION ABOUT ME IS COLLECTED

The information we collect about you falls into two categories – information you provide to us and information that is automatically collected about you when you use one of our Site. This information may be Personal Information or Anonymous information as described in this Privacy Policy.

Personal Information refers to information that identifies (whether directly or indirectly) a particular individual.  The Personal Information you will be required to provide when you communicate with us through our Site will typically include:

  • Your name;
  • email address,

Anonymous Information means information that does not directly or indirectly identify, and cannot reasonably be used to identify, a particular individual or business.  You could provide Anonymous Information or it could be collected automatically.  Examples may include information about your internet browser, device information about your device you use to access the Site, demographic data such as city and state, usage information about your use of the Site, additional traffic data such as time and date of access, software crash reports, session identification numbers and access time, and other information regarding your use of the Site.

2.HOW WE COLLECT INFORMATION

We collect information from you or about you when you provide this information to us directly.  For example, we may obtain information when you request products or services from us, respond to surveys, contact customer support or otherwise interact with us via a Site, or via any of our social media channels. 

In addition, when you interact with our Site, we collect information through technology, such as cookies.  See our use of Cookies section below for more detail.

3.OUR USE OF COOKIES

[We and certain trusted service providers operating on our behalf collect information about your activity on the Site using tracking technologies, including cookie. Cookies are pieces of information that are stored directly on the device that you are using. [They allow us to collect information such as the type of browser you are using, the amount of time you spend using the Services, the website or applications you visit and the preferences you have set up for your accounts.] For further information about how we use cookies please see our Cookie Policy.

4.HOW DO WE USE YOUR INFORMATION

We use the information we collect to help us personalise and continually improve your experience on the Site.  We may also use that information in the following ways:

  • Respond to queries you raised on our Site
  • Evaluate your application for Services
  • Support Pain Free with NLP’s legal compliance obligations
  • Communicate with you about changes to our policies
  • Send you newsletters, offers and promotions for our services, third party products and services, or special events by e-mail, text, or another medium, at all times in compliance with your preferences
  • Administer promotions and surveys
  • Optimize or improve our products, services and operations
  • Detect, investigate, and prevent activities that may violate our policies or be illegal
  • Perform statistical, demographic, and marketing analyses of users of the Site

We will only collect, use and share your Personal Information where we are satisfied that we have an appropriate legal basis to do this. This may be because you have provided your consent to us using the Personal Information, for example where we send you newsletters, offers and promotions for our services, third party products and services, or special events by e-mail and/or text; or

5.WHAT HAPPENS IF YOU DO NOT PROVIDE THE PERSONAL INFORMATION THAT WE REQUEST

We need some of your Personal Information in order to contact you and follow up with you in respect of the query or complaint you have submitted on our website. For example, we need to know your personal contact details to identify you and contact you.

Where information is needed for these purposes, if you do not provide it we will not be able to contact you and follow up with you in respect of the query or complaint you have submitted on our website. We explain when this is the case at the point where we collect information from you.

6.WHO DO WE SHARE YOUR INFORMATION WITH

Except as disclosed in this Privacy Policy, we do not disclose Personal Information collected through the Site to any companies not part of Pain Free with NLP.

7.WHAT STEPS DO WE TAKE TO KEEP PERSONAL INFORMATION SECURE

The security of your Personal Information is important to us.  Personal Information collected by the Site is stored in operating environments that are not available to the public.  We therefore restrict access to your Personal Information to those of our employees who need to know that information to provide products and services to you. We have established physical, technical and administrative security processes that are commensurate with the sensitivity of the information collected to safeguard Personal Information. We have routine internal and external oversight practices in place to assess and maintain appropriate technical and organizational measures to safeguard your information.

Our security procedures mean that we may occasionally request proof of identity before we disclose your Personal Information to you. In certain telephone and in person transactions we may ask for your account number or other information to verify your identity before conducting the transactions you have requested.  Note that Pain Free with NLP will never initiate a request via email for your Personal Information (e.g., personal ID, password, PIN or account number).  If you receive an email asking for your Personal Information, you should be suspicious of the request and promptly contact us to report the suspicious activity.   Please understand, however, that while we try our best to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.  We review our security procedures to consider appropriate technology and methods to secure information.

8.CONTACT US

If you have any questions, concerns or complaints regarding our compliance with this Privacy Policy and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us using the contact details below. We will investigate and attempt to resolve complaints and disputes and will make every reasonable effort to honour your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by data protection laws.
[email protected]

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